IT Infrastructure Support Engineer

IT Infrastructure Support Engineer – Johannesburg.

Are you a versatile and qualified IT Infrastructure Support Engineer with experience configuring and supporting both on‑site and remote computer clients?

Our client, with offices located near Bryanston, is looking for your expertise in first and second‑line support, server configuration, and cloud‑based environments. You will be responsible for maintaining a secure, reliable, and high‑performing IT infrastructure across multiple sites.

This is a great opportunity to join a fast‑paced team where you will play a vital role in ensuring smooth IT operations, supporting users, and contributing to ongoing improvements in systems and processes.

• 3-year IT Degree required
• CompTIA A+, Network+ or Security+ is advantageous
• 3 – 5 years’ experience configuring and supporting the below technologies:
  • Local and remote Windows Desktop and Server environments
  • Microsoft 365 environments including Azure, Intune, Teams rooms
  • Networking switches
  • Mailing collaboration systems
  • Disaster recovery systems
  • Cloud technologies
• Experience liaising with suppliers of IT equipment and ISPs
• Experience working in a team environment with a support ticketing system
• Must possess an extremely high level of attention to detail in his/her work
• Good command of the English language both written and spoken
• Must have reliable own transport
• Must be willing to work overtime and after hours/standby when required

• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices
• Procurement of desktops, laptops and other IT equipment for the SA offices
• Setup and configuration of the mailing collaboration systems
• Setup and configuration of Disaster recovery systems
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices
• Triage and adhere strictly to the SLAs of the IT ticketing system
• Responsible for ensuring all tickets do not go out of SLA by chasing up and escalating as and when necessary
• Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible
• Regularly reviewing and updating of IT processes, procedures and documentation as required
• Regular checks of IT systems to ensure optimal uptime
• Monthly recons of all IT expenses
• Conducting IT training for all new staff