Change Manager, IT​/Tech

Location: Urmston

About the job you’re considering

Here we have a great opportunity to join our team as a Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through change management.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role Drive actions that increase the percentage of changes that are implemented correctly first time.

Ensure that change implementation risk is understood, challenged and mitigated to increase the likelihood of successful implementation at first attempt.

Ensure that all changes are managed as planned within agreed timescales, maintaining control across a complex delivery environment.

Escalate and challenge any changes that pose a risk to service quality, taking ownership for protecting service stability.

Ensure all changes comply with client, customer and regulatory controls, maintaining strong governance standards.

Ensure agreed Requests for Change (RFCs) are raised and managed correctly within the Change Control System.

Govern and facilitate Change Advisory Board (CAB and ECAB) meetings, ensuring effective decision-making, strong inputs and clear outcomes.

Review and monitor change activity, ensuring adherence to process and driving improvements to quality and efficiency.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Proven experience as a Change Manager within IT infrastructure environments (e.g. networks, data centre, security).ITIL certification (or similar) desirable, with strong understanding of change management processes.

Confident decision maker with the ability to challenge changes when needed.

Strong communication and stakeholder management skills.

Experience working in fast-paced environments with multiple changes and competing priorities.

Knowledge of the use of Service Now, with the ability to manage work across tools and processes

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical…