Deskside Technician

Deskside Technician

We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.

Key Responsibilities

Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
Perform break-fix support across all desktop equipment
Carry out IMAC (Install, Move, Add, Change) activities
Manage and complete assigned tickets, maintaining regular communication with scheduling teams
Diagnose and resolve technical issues using available tools and expertise
Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
Follow documented procedures and maintain accurate, up-to-date records
Support additional tasks and ad hoc assignments as required
Adhere to health & safety policies and relevant compliance standards
Remain vigilant to security risks and follow reporting procedures where needed

Skills & Knowledge

Strong PC literacy with a solid understanding of Windows operating systems
Experience supporting Microsoft Office Suite (including Visio/Project)
Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)
Familiarity with Active Directory (desirable)
Understanding of networks, troubleshooting, and network builds

Experience with printer setup/configuration
Exposure to VPN support and remote working environments
Knowledge of mobile devices including iPads and Windows tablets
Strong troubleshooting and problem-solving skills

Experience Required

Minimum 2 years experience in an IT engineering/support role
Proven ability to diagnose and repair desktops and laptops
Good understanding of networks and Windows environments
Relevant accreditations are desirable

Personal Attributes

Strong customer service and communication skills
Team player with a flexible and cooperative approach
High attention to detail and strong organisational skills
Ability to work under pressure and manage time effectively
Professional, tactful, and reliable

Working Environment

This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy