Director, Solutions Engineering Remote

Director, Solutions Engineering (UK Remote)

• Full-time

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements.

This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful for education customers.

• Leadership & Team Development: Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning. Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations. Manage capacity planning, resource engagement prioritization, and hiring for the team.
• Strategic Sales & Customer Engagement: Partner with Sales team to provide technical sales support for strategic and enterprise opportunities. Lead high‑complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions. Oversee or personally execute executive‑level product demonstrations, technical/strategic presentations, and proof‑of‑concept/pilot programs.
• Solution Development & Technical Expertise: Develop a deep understanding of customer environments, pain points, and success criteria. Develop value‑based solutions aligned to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards. Master both front‑end and back‑end product knowledge, serving as a Subject Matter Expert (SME) to internal and external stakeholders.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization. Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre‑sales to implementation and guarantee strategic customer success. Coordinate and design inter‑departmental processes to address complex workflow scenarios reducing barriers for execution of charters.
• Operational Excellence: Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance. Improve solutions engineering processes, tools, and technical documentation. Implement and manage demo environments and solution architectures.

• Experience: 6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution…