Windows Desktop Support Specialist — Remote & Onsite IT Troubleshooter
Singapore
Listed on 2026-05-30
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Required Skills and Qualifications
• 2 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
• Experience in Desktop support role (Microsoft Windows 11,Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• Experience in the usage of service desk ticketing system to handle incidents and requests.
• Good Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendorsupport.)
Key Responsibilities
• Install, configure, and upgrade windows operating system sand softwares installed on the end-users workstations.
• Install and replace hardware (Workstations, Laptops,screens, network cable,…)
• Troubleshoot incidents and problems related to emails,network and end-users peripherals, printing, meeting rooms, access control,CCTV…
• Follow cases with support vendors.
• Support Teams telephony, mobile devices, and smartphonesfor end-users.
• Maintain User Account in Active Directory, disk encryption and antivirus.
• Assist users with Citrix and VPN connectivity.
• Participate in the creation of documentation to ease thework for the operation team.
• Follow procedures and guidelines defined for the team.
• Collaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed
• Flexibility in covering support shifts
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).