Backfill Tech Support Job Karadeniz Bölgesi Turkey (Türkiye),IT/Tech

Backfill IT Tech Support

Location:

Şişli, Istanbul, Turkey – 100% On-site

Type:
Freelance / Contract, Backfill

Rate: 500 Turkish Lira per hour

Benefits: 300 Turkish Lira food allowance per day worked + travel allowance paid

Role Overview

You will act as a backfill for our internal IT team in Şişli, covering gaps during leave, peak workload, and project cutovers. The role is hands‑on, user‑facing, and focused on keeping staff productive with minimal downtime. You will be the first point of contact for most IT issues and work closely with our 2nd/3rd line engineers for escalations.

Key Responsibilities End-User Support

Respond to tickets, calls, and walk‑ins for hardware, software, and network issues

Troubleshoot Windows 10/11 desktops, laptops and peripherals on‑site

Support Microsoft 365 apps:
Outlook, Teams, One Drive, SharePoint, Excel, Word

Perform password resets, MFA setup and account unlocks in Active Directory/Azure AD

Configure and troubleshoot printers, scanners, video conferencing equipment

Systems & Infrastructure

Image and deploy new devices using MDT/Intune/Autopilot

Basic network troubleshooting:
Wi‑Fi, LAN, VPN connectivity, DNS, DHCP

Install and configure business apps, drivers, and security patches

Maintain asset register and ensure devices are tagged and tracked

Follow change management and ITIL‑based incident management processes

Documentation & Process

Log all interactions in Service Now/Zendesk with clear notes and resolution steps

Create and update KB articles for common issues

Escalate complex issues to L2/L3 with proper handover documentation

Participate in handover meetings at shift start/end

Required Skills & Experience

2-4 years in IT Helpdesk, Desktop Support, or similar role

Strong troubleshooting of Windows OS, hardware and MS 365

Working knowledge of Active Directory, Azure AD, Group Policy basics

Understanding of TCP/IP, DNS, DHCP, VPN concepts

Experience with ticketing systems and remote support tools like Team Viewer, Any Desk, RDP

Professional English and local language – for documentation, communication and vendor calls

Customer‑focused mindset with patience for non‑technical users

Nice to Have

ITIL Foundation certification
Experience with Intune, Autopilot, SCCM
Basic Linux/macOS support
Experience in a multi‑national or fast‑paced environment

Schedule & Coverage

Work is scheduled as and when needed

Shifts are confirmed in advance

No remote work – all support is on‑site in Şişli due to data security requirements

You will receive your schedule in advance unless there is a need or an emergency

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