Remote Public Sector 2nd-Line Service Support Analyst
Remote / Online - Candidates ideally in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-05-30
Caerphilly, Caerphilly County, CF83, Wales, UK
Listing for:
hackajob
Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Analyst
Job Description & How to Apply Below
hackajob is seeking a Service Support Analyst to join their Managed Service team in the UK. You will be responsible for providing 2nd line support to public sector clients, ensuring issues are efficiently triaged and resolved. Key skills include a strong IT background and experience in customer service.
The role also requires familiarity with ITIL standards, strong problem-solving abilities, and eligibility for an SC clearance. The position offers flexible working conditions and a comprehensive benefits package.
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