Delivery - Managed Services -Specialist, EMEA

Delivery - Managed Services
-Specialist, EMEA

England, UK

Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals.

Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus.

Specialist
- Managed Services

Reporting into a Team Manager, the Specialist is responsible for delivering ongoing functional support and workforce management expertise to clients following system go-live. The role supports UKG Pro WFM and UKG Workforce Central customers.

This is a remote position based in United Kingdom.

• Fitness Reimbursement
• First time office set up credit
• Tuition support
• Flexible working arrangements
• Team support and mentorship
• Casual but professional environment

Provide ongoing functional support:
Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks

Manage support cases aligned to SLAs; deliver configuration across timekeeping, pay rules, accruals, scheduling, and reporting.
Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support
Analyze functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions.
Select appropriate methodology tools for internal and/or external use on projects
Create and deliver client facing presentations with assistance from others on complex topics
Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise
Support Project Manager by highlighting potential project risks in a timely manner
Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities

Represent Axsium to our clients in the following ways, leading the Axsium team as needed:

Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
Communicate case status clearly, participate in recurring support calls, and build productive relationships with client WFM, Payroll, and HR teams.
Analyse functional issues, perform approved configuration changes, support UKG releases, and escalate complex design decisions.
Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
Understand, adapt, and act respectfully within the client’s organisation and culture
Actively guide clients to achieve desired outcomes
Develop and maintain positive relationships with clients on projects and beyond
Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client
Provide insight to client on WFM operations and best practices

Timely and accurate submission of timecards and expense reports
Proactively provide notification of availability and adhere to project assignment hours
Comply with Axsium data security policies and HR (Human Resources) policies
Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
Effectively use bench time for Axsium’s improvement and for personal development

Act as an ambassador for Axsium culture in personal presentation,…