Remote CX Resource & Staffing Lead, EMEA

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As the CX Resource & Staffing Manager, EMEA
, you'll help Git Lab's Customer Experience Engineering team build a stronger, more proactive approach to delivery planning across the region. In this role, you'll support resource management for Professional Services and Education Services
, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Reporting to the Manager, CX Resource and Staffing Management
, you'll play an important part in moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility. In your first year, you'll focus on building dependable staffing rhythms, improving data quality and workflow consistency, and giving regional stakeholders better insight into allocation health, demand patterns, and coverage risks. This is a strong opportunity for someone who enjoys operational problem-solving, cross-functional coordination, and helping delivery teams work with more clarity and confidence.

Some examples of our projects:

• Supporting staffing across Professional Services and Education Services engagements by aligning resource availability, skills, timing, and regional requirements
• Improving resource request workflows, allocation data quality, and reporting practices so delivery leaders can make faster, better-informed staffing decisions

• Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
• Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
• Monitor utilization and allocation health, surfacing over‑allocation, under‑allocation, and bench risks early so teams can respond in time.
• Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near‑term needs.
• Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently.
• Support cross‑team and cross‑region resource sharing, including coordination that helps teams work effectively across broader delivery needs.
• Maintain accurate workforce data for assigned resources, including skills, certifications, language capabilities, and availability details.
• Reinforce process adoption and improve workflow consistency, helping the team build toward stronger forecasting, capacity planning, and operational partnership over time.

• Experience in professional services operations
  , resource coordination, staffing, delivery operations, or a similar operational environment.
• Strong organizational skills and attention to…