IT Support Engineer
Remote / Online - Candidates ideally in
Lusail, Al Daayen, Qatar
Listed on 2026-05-31
Lusail, Al Daayen, Qatar
Listing for:
سنونو
Remote/Work from Home
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
Responsibilities- Technical Support & System Maintenance
- Provide tier‑one technical support to end users via phone, email, or in person.
- Install, modify, and perform minor repairs on computer hardware and software systems.
- Monitor hardware, software, and system performance metrics to ensure optimal operation.
- Update computer software and upgrade hardware and systems as required.
- Network Design & Implementation
- Assist in the design and implementation of networks, ensuring compatibility and performance.
- Support Wi‑Fi and LAN connectivity, including configuration and troubleshooting.
- User Consultation & Training
- Consult with users to determine appropriate hardware and software needs and assist in placing orders.
- Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
- System Testing & Compatibility
- Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
- Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
- System & Asset Management
- Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
- Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
- Arrange and set up conference calls and meeting rooms as needed.
- Remote Support
- Provide remote support to users working from home or in off‑site locations, ensuring they have the necessary tools and connections to work effectively.
- Documentation & Process Improvement
- Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
- Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.
- Minimum of 4 years of experience in IT service support or a related role.
- Strong understanding of computer hardware, software systems, and IT service management.
- Experience in updating software and upgrading hardware and systems.
- Proven ability to troubleshoot and resolve complex IT issues.
- Knowledge of network design and implementation.
- ITIL, Network+, MCSA, and CCNA certifications are advantageous.
- Excellent communication skills, with the ability to train and support users at all levels.
- Ability to work independently and as part of a technical team.
- Strong organizational skills and attention to detail.
- Global collaboration with a worldwide crew.
- Learning budgets, access to courses and tools for growth.
- Autonomy to own tasks and path.
- Flexible time off with generous leave and wellness policies.
- Agile work environment, Scrum practices applied from product to operations.
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