Senior Application Support Engineer

What You’ll Do (Responsibilities)

• Responsibility 1:
  System Support & Maintenance – Own, troubleshoot, and resolve complex technical issues related to Kofax software and proprietary web applications to ensure constant solution availability and high performance.
• Responsibility 2:
  Stakeholder Collaboration – Partner with GDS Implementation, Engineering, and Infrastructure teams to deliver customer‑centric solutions and drive improvements in service operations.
• Responsibility 3:
  Compliance & Security – Ensure strict adherence to information security standards and organizational policies, particularly regarding the handling of sensitive customer data.
• Responsibility 4:
  Process Optimization – Develop and improve standard processes and controls to monitor productivity and quality based on industry best practices.
• Responsibility 5:
  Operational Readiness – Perform daily maintenance, monitor performance parameters, and provide out‑of‑hours support on a rotation basis to maintain 24/7 reliability.

• SC Requirements – Must be a UK resident (minimum 5 years) eligible to obtain an SC security check.
• Experience – Strong experience in Application Support or Systems Engineering within large‑scale enterprise environments.
• Technical Expertise – Extensive knowledge of Windows Server (2016/2022), SQL Databases (MSSQL/Postgre
  
  SQL), Linux (CentOS), IIS, and Active Directory.
• Specialized Skills – Proven ability to deploy and troubleshoot Kofax Batch classes and custom modules; experience with SFTP and storage systems, as CTERA is highly preferred.
• Innovation – Highly desirable experience using AI tools (generative AI or automation platforms) to streamline processes and enhance decision‑making.
• Education / Certification – A Bachelor’s degree (B.A. or B.S.) or 5+ years of equivalent industry experience;
  Microsoft Certified Professional or ITIL v3/v4 certifications are a plus.

• Shifts – Standard shift pattern is 11:30 - 20:00.
• Location – UK – 100% remote worker.
• Compensation – Competitive compensation and benefits aligned with senior‑level experience.
• Work‑Life Balance – Flexible work options and a generous number of paid time off/holidays.
• Wellness – Comprehensive health, wellness, and retirement plans.
• Growth – Opportunities for continuous learning and professional development within a global IT organization.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, .

Requisition: J0101183