Sr. Support Engineer, SAP - HR​/Payroll

Sr. Support Engineer, SAP - HR/Payroll page is loaded## Sr. Support Engineer, SAP - HR/Payroll locations:
Remote United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
R-102070
** About Rimini Street, Inc.
** Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000(R) Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a
** Sr. Support Engineer, SAP - HR/Payroll.
** The role will report directly to the Regional Manager, SAP – EMEA.  The
** Sr. Support Engineer, SAP - HR/Payroll
** will be based in the UK and may work from a remote office.
** Position Summary
** The role of the
** Sr. Support Engineer, SAP HR/Payroll
** is to provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team. The position has the responsibility for providing support to our global clients who use SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management, including researching and troubleshooting issues and providing advice and solutions. The role of the Senior SAP Engineer requires functional experience, integration knowledge, implementation and support expertise and skills to diagnose issues;

then configure, test, and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of UK payroll, legal reporting, and country specific infotypes is a must have for this role.
** Essential Duties and Responsibilities
*** Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.
* Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.
* Provide remote-based  support   for all aspects of the functional and technical features of SAP HR/Payroll including  SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave.  Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY  .  Provide support of country specific HR / Payroll configuration for  other European or Middle East countries, as needed
* Support client customisations, sharing implementation and best practices advice.
* Develop application break fixes for critical product defects.
* Help clients analyse and correct data issues.
* Manage one or more key assigned accounts as a technical/functional advisor.
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
* Be a pro-active contributor to a support organisation
* Collaborate with team members in a virtual team environment to extend field experience to different client situations.
* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
** Additional

Duties & Responsibilities
*** Other job-related duties and responsibilities may be assigned from time to time.
** Education
* ** Bachelor’s degree in…