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Lead AWS Support Engineer
Remote / Online - Candidates ideally in
Mississauga, Ontario, Canada
Listed on 2026-05-31
Mississauga, Ontario, Canada
Listing for:
Ingram Micro
Full Time, Remote/Work from Home
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing, AWS
Job Description & How to Apply Below
Become a key player at Ingram Micro as a Senior AWS Support Engineer in a hybrid work model. Address complex AWS issues and mentor your team in a fast-paced environment.
This role is based in Mississauga and allows you to work remotely two days a week. You’ll lead the charge in managing escalated AWS support cases, utilizing your deep technical knowledge. As a senior member of the support team, you'll also drive process improvements and foster knowledge sharing, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
• Manage and oversee AWS support case resolution
• Mentor and train frontline support engineers effectively
• Minimize escalations to AWS through internal solutions
• Conduct hands-on troubleshooting for AWS-related issues
• Develop and manage technical documentation and SOPs
Requirements:
• Bachelor’s degree in IT or Computer Science
• Minimum 8 years' experience in technical support
• 4+ years directly supporting AWS services
• Strong troubleshooting expertise in AWS environments
• AWS certifications are mandatory
Leverage your AWS experience and leadership skills to transform support processes at Ingram Micro.
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