Lead AWS Support Engineer

Position: Lead AWS Support Engineer Hybrid Role
Become a key player at Ingram Micro as a Senior AWS Support Engineer in a hybrid work model. Address complex AWS issues and mentor your team in a fast-paced environment.

This role is based in Mississauga and allows you to work remotely two days a week. You’ll lead the charge in managing escalated AWS support cases, utilizing your deep technical knowledge. As a senior member of the support team, you'll also drive process improvements and foster knowledge sharing, ensuring high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

• Manage and oversee AWS support case resolution

• Mentor and train frontline support engineers effectively

• Minimize escalations to AWS through internal solutions

• Conduct hands-on troubleshooting for AWS-related issues

• Develop and manage technical documentation and SOPs

Requirements:

• Bachelor’s degree in IT or Computer Science

• Minimum 8 years' experience in technical support

• 4+ years directly supporting AWS services

• Strong troubleshooting expertise in AWS environments

• AWS certifications are mandatory

Leverage your AWS experience and leadership skills to transform support processes at Ingram Micro.
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