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Job Description & How to Apply Below
CEdge has an opportunity for a LCM Engineer , Location (REMOTE) . If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!
The Life Cycle Management (LCM) Engineer is responsible for the remediation of customer environments. This includes but is not limited to physical and non-physical servers and VMWare ESXi hosts. LCM Engineer performs both preventative and End-of-life (EOL) OS upgrades and performs ESXi host patching for vulnerability remediation. This position will require the ability to follow complicated instructions with a client-first mentality.
This role requires high attention to detail and the ability to be flexible to client needs, escalate to teams, leadership, and partners when appropriate, and drive change to complete OS upgrades on time. This role will be focused on fundamental skills and processes including basic cloud technology administration & troubleshooting, documentation creation, communication, collaboration, and training. Daily team and client interaction will be expected.
Responsibilities
Provides quality internal and external customer service surrounding the Company values.
Basic troubleshooting of cloud solutions.
Performs private and multi-tenant cloud infrastructure OS and hardware upgrades.
Works on applying cloud infrastructure OS updates and patches for end-of-life and vulnerabilities.
Manages ticket queue and provides understandable communication in tickets until resolution.
Provides clear and accurate communications with customers that meet TierPoint expectations.
Escalates to or engages partners, leadership, and internal teams as needed to ensure steady progress to final remediation.
Ability to prioritize effectively with the client.
Assists in the development of documentation to improve the delivery of remediation, as appropriate make recommendations for improvements, and automation.
Alerts Manager of any hardware or networking issues impacting delivery of remediation.
Other duties as assigned.
Essential Functions
Experience in complex multi-data center environments with 24x7, mission-critical operations.
Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
Customer service is focused and portrays energy, professionalism, and welcoming characteristics.
Strong ability to work in a highly sensitive and confidential environment.
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