Services Consultant - CoE

Position: Knowledge Services Consultant - CoE
ZS  is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by  bringing together data, science, technology  and  human ingenuity  to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a  client-first mentality  to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Role summary:

As the Lead consultant for the KM CoE drive and execute the enterprise knowledge strategy and

operating model modernization. A key focus on the role involved leverage existing AI/LLM

solutions and/or lead the development of new ones (e.g., Microsoft 365 Copilot) to industrialize

AI-driven knowledge discovery, learning, and decision support, and enabling a strong data

governance at scale

What you'll do:

Assess current-state KM (content, taxonomy, findability, reuse); define target-state

knowledge architecture, governance, and operating model enabled through

project/role-based assistants

Lead execution and operationalize key elements on the strategy and vision
Discovery & delivery of GenAI-powered knowledge (enterprise search,

summarization, Q&A copilots, case-expert retrieval)

Automated classification / sanitization flows through development of bots and

ensure capture-at-source (e.g., project code creation, closing etc.) and

Champion and enable content workflows automation from Ingestion → curation →

publication

Embed strong governance mechanism (roles, guidelines, scorecards), including

responsible AI controls (privacy, security, grounding, red-teaming) and ensure

adherence

Develop and evangelize adoption and change management programs; measure

business value while tracking SMART goals and KPIs

What you'll Bring :

At least 6-7 years' relevant experience in core KM/consulting; experience running multistakeholder programs.
Fluency in English
Client-first mentality
Intense work ethic

Preferred

Skills:

Microsoft 365 (SharePoint, Viva Topics, Copilot), Power Automate, Power BI
Familiar with RAG patterns, vector search, metadata/taxonomy design
Strong facilitation, storytelling, stakeholder and team management

How you'll grow:

Cross-functional skills development & custom learning pathways
Milestone training programs aligned to career progression opportunities
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and…