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Job Description & How to Apply Below
Job Description
Hi, I'm Arpana
D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.
This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
The Desktop Support Administrator I is responsible for the resolution of on-site and remote client service requests, issues and training. These service requests and issues include but are not limited to supporting PC hardware, operating systems, software, mobile devices, executive support, conference room technology, printers and user education. Assist in identifying issues and root causes using problem analysis and then implementing temporary or permanent fixes to restore service to the customer as soon as possible.
Engaging other support teams as needed to assist in resolutions to issues, requests and training.
We are looking for Desktop Support Admin I who will:
You will install, configure, and support computing technology
You will Participate in on-call after hours/weekend rotating schedule
You are accountable for hardware and software inventory
You will maintain documentation for team processes, procedures, and knowledge articles to ensure accuracy.
You will perform executive, conference room, and meeting support which could include assisting with meeting setup, conference room technology and other solutions
Regular and reliable attendance is required
Incumbent is accountable for professional working behavior to include:
Building and maintaining constructive working relationships
Implementing proactive and concise communications
Acting as a resource to colleagues
Engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values
Employee may perform duties outside of their normal responsibilities as needed
Is this opportunity right for you We are looking for candidates who have:
Associate's degree or equivalent experience required
1–3 years of previous deskside / IT floor support experience in a corporate environment
Experience in laptop provisioning for employee onboarding and asset recovery during offboarding
CompTIA A+, Microsoft 365 Certified:
Endpoint Administrator Associate, or Jamf Certified Associate/Technician
Experience supporting and troubleshooting Office 365, Windows 11, Microsoft Teams, Active Directory, MFA, Power Shell, VoIP systems, network printers, audio/video conferencing equipment, Citrix environments, Microsoft Cloud PC, Intune device management, Microsoft Autopilot, JAMF, SCCM, and remote support tools such as Bomgar.
Familiarity with ticketing and ITSM platforms including Remedy, JIRA, Helix, and Azure Dev Ops (ADO).
Experience with mobile device provisioning and endpoint lifecycle management is beneficial.
Ability to quickly learn and apply new technologies, tools, and professional IT support concepts.
Strong verbal and written communication skills, with the ability to explain technical information to both technical and non-technical users.
Ability to provide after-hours and on-call support for executive escalations, outages, emergency incidents, office moves, and other critical business needs, including weekends and holidays as required.
Understanding of networking fundamentals, terminology, troubleshooting, and end-user connectivity support.
Ability to create, update, and follow technical procedures and support documentation to ensure operational consistency and clarity.
Self-motivated with a proactive, customer-focused, and team-oriented approach.
Commitment to staying current with emerging technologies, endpoint management solutions, and desktop support best practices Job location :
Work from Office
CSGer Perks & Benefits:
Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare:
Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Location(s):
IN.Bangalore.
Remote
Accommodation…
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