Senior IT Content Developer

ZS    is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by  bringing together data, science, technology  and  human ingenuity  to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a  client-first mentality  to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Senior IT Content Developer
We are seeking a Senior IT Content Developer to support ZS Enterprise IT communications and knowledge management initiatives. This role focuses on creating, optimizing, and governing high-quality, user-centric IT contenton an intranet

SharePoint platform. The role will work closely with Technical Assistance Center (TAC/IT Helpdesk), engineering teams, and program owners to improve self-service adoption and reduce support volume.

What you'll do:
Senior IT Content Developer  in the  Enterprise  will…

Own end-to-end lifecycle of IT Knowledge Base (ITKB) content including creation, updates, governance and archival
Partner closely with TAC to analyze tickets, identify content gaps, and proactively create resolution-driven articles
Drive standardization of IT communications (KBs, announcements, guides, newsletters, templates)
Translate complex technical workflows (AVD, MFA) into user-friendly content
Work with tools such as  PowerPoint,  Loop,  Word  , and SharePoint in the  M365 ecosystem to publish and maintain content
Develop structured, searchable, reusable content aligned to enterprise taxonomy and metadata standards
Contribute to IT programs (e.g., migrations, rollouts) with communication plans, user guides, and FAQs
Use analytics (ticket trends, search behavior) to continuously improve content effectiveness
Ensure adherence to ZS branding, tone, and communication standards
What you'll bring:
BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required.
3+ years of technical content development experience.
Fluent in M365 (Word, Excel, PowerPoint,  Outlook  , SharePoint  ), calendar management, email systems
Strong technical writing and editing skills (enterprise IT context preferred)

Experience with Visio or other process flow visualization tools
Hands-on experience  with  M365 tools  like PowerPoint, SharePoint, Word  etc
Ability to understand IT systems (networking, endpoints, cloud apps) and  document  clearly
Experience working with support teams and ticketing workflows

Fluency in English
Client-first mentality
Intense work ethic
Collaborative spirit and problem-solving approach
How you'll grow:
Cross-functional skills development & custom learning pathways
Milestone training programs aligned to career progression opportunities
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:
Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in…