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Job Description & How to Apply Below
In this role, you'll become a subject matter expert across our web-based SaaS products, collaborating closely with engineers to ensure product quality and reliability. You'll take ownership of writing and executing both manual and automated test cases (with a strong focus on Playwright), clearly documenting findings, and helping drive continuous improvement in our release process.
What You'll Do
Product Expertise:
Become a subject matter expert across multiple web-based software products, developing a deep understanding of functionality and user workflows.
Quality Assurance:
Perform QA testing on bug fixes and feature releases, ensuring high-quality outputs across both manual and automated testing approaches.
Test Design & Execution:
Write, maintain, and execute manual and automated test cases, with a strong emphasis on Playwright-based automation.
Defect Management:
Document QA findings clearly and communicate effectively with software developers to support issue resolution and continuous improvement.
Client Support:
Provide technical support to existing customers via phone and email, troubleshooting issues and ensuring a high-quality support experience.
Documentation:
Maintain and update content within the online help system, ensuring documentation remains accurate, clear, and user-friendly.
Skills You'll Need
Experience:
3+ years of experience providing client support for a technical product, ideally within enterprise software environments. Bachelor's degree or equivalent experience.
Testing Expertise:
Strong experience writing both manual and automated test cases, with mandatory hands-on experience using Microsoft Playwright.
Support
Experience:
Background supporting third-party enterprise software (not general IT help desk support), with the ability to diagnose and resolve technical issues effectively.
Communication:
Strong verbal and written communication skills, with the ability to clearly document findings and interact with both technical teams and customers.
Tools & Platforms (Preferred):
Experience working with Azure Dev Ops or similar tools for managing workflows, testing, or releases.
What You'll Get
Leadership & Growth:
Work in an autonomous and entrepreneurial culture with zero bureaucracy and clear progression opportunities.
Remote Work & Flexibility:
Frontline is a fully distributed organization - work from any location
Competitive Compensation
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