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Job Description & How to Apply Below
Location: Bengaluru
Company Description
Joulesto Watts Business Solutions, headquartered in Texas, USA, is a global leader in IT services and consulting, serving 300+ clients across 8 countries with 20+ business models. With over 5,500 professionals, the company is recognized as a certified Great Place to Work (GPTW). Joulesto Watts specializes in delivering tailored, innovative solutions across various industries. Its focus is on fostering growth, excellence, and success for clients and employees.
Role Description
This is a full-time hybrid role for a Technical Support - (Fresher) L1 position based in Bengaluru South, with flexibility for some work-from-home days. The candidate will handle technical support queries, diagnose and troubleshoot issues, resolve customer concerns, and ensure client satisfaction. Additional responsibilities include documenting solutions, communicating with customers effectively, and contributing to a positive customer experience.
Qualifications
Proficiency in Technical Support and Troubleshooting
Strong Analytical Skills for problem-solving and issue resolution
Excellent Customer Support and Customer Satisfaction focus
Effective communication and collaborative abilities
Ability to adapt to a hybrid work environment
Familiarity with IT systems or relevant technical knowledge is a plus
Degree or diploma in a technical field is an advantage
Position Requirements
Less than 1 Year
work experience
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