SAP BASIS Consultant

Date:
May 28, 2026

Location:

Hyderabad, TG, IN, 500032

Functional Area:

Remote

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title

SAP BASIS Consultant – Production Support (P1/P2 Tickets)

Experience:

6–8 Years

Job Summary

We are looking for an experienced  SAP BASIS Consultant  to provide  production support  for critical SAP landscapes, with a strong focus on handling  P1 and P2 priority incidents . The role requires solid expertise in  SAP system administration, monitoring, performance tuning, transport management, and system availability .

The consultant will be responsible for ensuring stability, reliability, and performance of SAP systems, while working closely with application, infrastructure, database, and business teams to resolve high-priority issues within SLA timelines.

Key Responsibilities

Production Support & Incident Management

Handle P1 and P2 priority tickets related to SAP BASIS and ensure resolution within defined SLA/KPI targets.
Perform incident analysis, troubleshooting, and impact assessment for critical production issues.
Drive major incident resolution calls and coordinate with cross-functional teams during system outages or performance degradation.
Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.
Provide timely communication and status updates to stakeholders during critical incidents.

SAP BASIS Administration

Administer and support SAP landscapes including development, quality, and production environments.
Perform SAP system monitoring, health checks, and issue resolution.
Manage SAP instance start/stop, client administration, spool management, background jobs, and user administration support.
Support kernel upgrades, profile parameter changes, and patch activities.
Manage transport requests and coordinate transport movements across environments.

System Monitoring & Performance Optimization

Monitor system performance, work processes, logs, dumps, and queues.
Analyze and resolve issues related to:
System availability
Performance bottlenecks
Background job failures
Update terminations
Short dumps
Lock entries
Spool issues
Coordinate with DB and infrastructure teams for performance improvements and system stability.

Required Skills

6–8 years of experience in SAP BASIS administration and production support
Strong experience in handling P1 and P2 tickets in SAP production environments
Hands-on experience in:
SAP system monitoring and administration
Transport management
Background job monitoring
Spool and printer administration
User and client administration
Kernel and patch activities
Strong knowledge of:
SAP Net Weaver
System performance tuning
Work process analysis
Short dumps, logs, and trace analysis
Experience in incident management, troubleshooting, and RCA
Exposure to ticketing tools such as Service Now, Jira, or Remedy

Preferred Skills

Experience in SAP HANA and S/4

HANA environments
Knowledge of database administration coordination (HANA/Oracle/SQL Server/DB2)
Exposure to SAP Solution Manager, ChaRM, and monitoring tools
Experience in system refreshes, upgrades, and patching activities
Familiarity with cloud-hosted SAP environments such as Azure, AWS, or private cloud
Understanding of ITIL support processes

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Why Syntax

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4

HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist:
With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the 'you' is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task Apply now - and become part of the SYNTAX team!