Hardware & Network Support Technician

Position: Hardware & Network Support Technician |
Maintain Pharmacy Technology Systems Through Hands-On Hardware Expertise

Work on the frontline of hardware and network support, ensuring pharmacy systems remain fully operational in a fast-paced healthcare environment. This  Hardware & Network Support Technician  role is built for professionals with strong hands-on technical experience who want to deepen their expertise while contributing to large-scale operations. Through Emapta, you gain a stable, long-term career with international exposure and a premium environment designed for top-tier talent.

Role Snapshot

Employment Type:

Full time

Shift: Night shift (8:00 AM to 5:00 PM US Central Time; flexible within schedule)
Work Setup:
Work from home/Remote, Coimbatore

Exciting Perks Await!

Competitive package
Medical life insurance
Work from home arrangement
Fixed weekends off
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive culture
Transparent performance management
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:
)

The Qualifications We Seek

High school diploma or equivalent required
3-5 years  of experience in  hardware troubleshooting, IT systems support, or technical help desk roles
Proven experience supporting  computers, printers, and networking equipment  in business environments
Strong understanding of  network connectivity, configurations, and issue resolution
Experience in remote IT support or help desk environments
Ability to diagnose and resolve technical issues efficiently with minimal supervision
Strong communication skills with the ability to explain technical concepts to non-technical users
Experience in customer-facing technical support roles
Ability to prioritize tasks and manage multiple tickets in a fast-paced environment
Familiarity with security best practices for handling sensitive data is an advantage
Experience in healthcare or pharmacy systems is a plus but not required
Must be based in Coimbatore
Reliable high-speed internet connection

Key Responsibilities

Respond to help desk tickets and phone calls from pharmacies in a timely manner
Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment
Consult with pharmacy staff to optimize technology setup and recommend improvements
Provide training to pharmacy staff on software applications and hardware devices
Document technical support activities and maintain detailed records of all interactions
Deliver superior customer service and ensure a positive experience for pharmacy staff
Collaborate with technical support team members to resolve complex issues and ensure service continuity
Identify recurring technical issues and contribute to developing permanent solutions
Participate in regular meetings and training sessions to stay updated on technical support best practices and industry trends

Welcome to Emapta India-your gateway to professional excellence

At Emapta India, careers are built on stability, growth, and meaningful global exposure. Partner with international clients across industries while staying rooted in your home country. With a strong network of global partners, we create opportunities that empower professionals to thrive, innovate, and make a real impact. Join a community driven by ambition, collaboration, and long-term success-where your potential meets limitless global possibilities.

#Emapta Era