IT Field Services Engineer

Brief Description

Field Services Engineer – Bristol

Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?

At ESP Global Services
, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.

As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.

• Providing desktop support, troubleshooting hardware and standard operating system issues
• Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
• Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
• Performing “Break/Fix” support and managing add, move, and change requests
• Delivering desk-side support including basic OS and off-the-shelf software administration
• Managing service tickets efficiently, ensuring SLAs and quality standards are met
• Updating internal and customer call management systems accurately and promptly
• Escalating complex issues to the appropriate support teams when required

• Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
• Up to 2 years’ hands‑on experience supporting PC and laptop hardware
• Strong desktop support skills, including knowledge of current Windows operating systems
• Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
• Ability to follow detailed scripts and technical guidance to complete more complex service tasks
• Comfortable working at different customer locations at short notice
• Flexible and adaptable, with the ability to work occasional 12‑hour day or night shifts as required (supporting 24/7 airport operations)
• Strong written and verbal communication skills
• A professional, customer‑first mindset
• A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)

This role is primarily Monday to Friday, 9:00am – 5:30pm.

Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12‑hour day or night shifts to support 24/7 operations.

• Basic salary of £28,000 – £30,000
• Company vehicle
• Mileage
• On‑call allowance (£20 per day, 1 week in every
  2)
• Pension
• Life assurance
• Ongoing training and career development opportunities

This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.