Community Connector

LET’S CUT STRAIGHT TO IT

Hello! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in Wales and England. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.

Employing over 200 people, we’re a local company based in Mid & North Wales and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials. We are passionate about ensuring the future well‑being of generations in our region, and within Wales as a whole, and playing our part in supporting wellbeing goals is central to our strategy.

There really is something for everyone here. If you want to do more because you care, we want you on our team.

At Hafren Dyfrdwy we are a proud supporter of the Welsh language, that’s why we are excited to share an opportunity for you to join our team as a Welsh‑speaking Community Connector.

This role will be responsible for working with our customers, external organisations and local schools and colleges face to face to deliver our Community and Vulnerability strategies across Mid & North Wales, together with providing training/coaching and expert advice to frontline teams on how we can support those who need extra help.

Your key accountabilities in helping us on our journey will be:

• Organising, managing and hosting external community events independently or in partnership with external organisations.
• Educating our future customers in schools and colleges on the water cycle and what we can do to save water.
• Supporting our customer‑facing teams with any queries or when they identify customers that may need extra support.
• Identifying and implementing improvements to the customer journey for affordability support and driving efficiencies within the operational teams.
• Tracking performance of support schemes and services to ensure that KPIs are met.

You’ll be based at our Packsaddle Head Office in Wrexham but will be out and about visiting our communities and stakeholders a lot of the time. You’ll work within a small dedicated team and, with this being such a critical role, we’re looking for someone who can join us 37 hours a week
. Standard working hours will be between 8am and 4pm Monday to Friday, although some evening or weekend work may be required occasionally.

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in‑person moments to keep our culture alive but also understand the flexibility of working from home can bring. So, you’ll usually find us in the office, but working from home is supported when you need it.

To be successful in this role you must be able to communicate effectively in both Welsh and English.

We are looking for you to confidently engage with stakeholders at all levels across the business and externally in both Welsh and English, together with experience of working in a pressured reactive environment – internally and externally with members of the public.

You’ll need to stay calm under pressure and be able to work autonomously. You will be working in a wide range of settings from education to employability. You could be in a school presenting to different age groups about what happens when you flush the toilet or speaking to community groups about support with water bills and ways to save water.

Confidence in presenting is definitely something we need.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

• 23 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll be checking applications all the time and will let you know the outcome once your CV has been reviewed, so keep an eye on your phone and emails.