PMO Analyst

About Made Tech

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track.

This role will be part of the delivery management capability at Made Tech.

• Produce financial reports for account teams (contract/SOW burndown).
• Validate, track and approve TOIL for account teams.
• Track, manage and report account expenses.
• Account invoice review and approvals.
• Client asset management.
• Support onboarding new team members and create rotation plans where appropriate.
• Support the team with travel and accommodation booking as required.
• Provide timely and visual client‑ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status to stakeholders, up to C‑Suite level.
• Manage reporting on contract/SoW compliance.
• Manage team work plans/schedules and on‑site register.
• Facilitate key meetings/ceremonies with stakeholders where appropriate.

• Establish and maintain standards for projects.
• Offer guidance on best practices and processes for managing projects.
• Monitor progress against plans and report on results.
• Schedule and facilitate reviews to ensure projects are on track.
• Oversee dependencies, action/issue monitoring, and controls and help to perform health checks of work streams/SoWs.
• Be an active participant in the Delivery Management community within Made Tech.

• Build and implement plans to improve the Agile delivery management capability.
• Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability.
• Provide subject‑matter expertise in agile project management disciplines to continuously improve Delivery Management skills and adoption of best practice.

• Advanced spreadsheet skills (formulas, functions, data validation, pivot tables, macros, charting). Experience in manipulating, analysing and visualising data, automating tasks, and creating complex reports.
• Experience leading or supporting business change programmes or portfolios; programme office delivery experience within the full lifecycle of cross‑functional projects (software engineering, user experience, architecture, etc.).
• Experience managing/influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence). Able to use soft power and know when to escalate.
• Experience of project scheduling, risk management, budget management, and tracking benefits realisation.
• Experience identifying and managing risks, dependencies and assumptions using a robust RAID management process.
• Experience managing issues using a robust process to identify action plans and track remediations to completion.
• Experience building project plans and tracking adherence to plans within an Agile delivery model.
• Experience coaching others in Agile project management best practices.
• Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C‑Suite executives.
• Experience managing the activities of a project team in a matrixed project organisation.

Applicants must meet the requirements for SC (security check) clearance: 5 years of continuous UK residency and 5 years of employment history (or full‑time education). If at any point it becomes apparent that you cannot meet this requirement, the application will not be processed further.

• 30 days holiday plus bank holidays.
• Flexible working hours.
• Flexible parental leave options.
• Remote working opportunities (including part‑time remote work).
• Paid counselling services (including financial and legal advice).
• Flexible benefit platform with a Smart Tech scheme, Cycle‑to‑work scheme, and an individual benefits allowance that can be invested in a health‑care cash plan or pension plan.
• Optional social and wellbeing calendar of events.

We encourage people from underrepresented groups to apply for roles with us.