Automotive Diagnostics & Tech Support Specialist — Remote & On-site
Job Description & How to Apply Below
The Flying Doctor is responsible for providing advanced technical support across the authorized dealer network, managing complex technical cases, and ensuring high-quality service standards. This role acts as a key liaison between headquarters, dealerships, and internal departments, supporting product quality, diagnostics, and aftersales operations.
Key Responsibilities
Manage complex and critical technical cases within the authorized dealer network, providing remote and on-site support.
Handle customer and legal cases from a technical perspective.
Collaborate with the Warranty team to provide technical evaluations, especially for high-cost repairs.
Work closely with the Training team to align service procedures and repair standards.
Support the Spare Parts department in defining and updating special tools and equipment requirements.
Act as the key contact with HQ for technical matters.
Provide technical support related to diagnostic tools and systems.
Monitor and manage recall campaigns, service actions, and port campaigns.
Oversee handling and disposal processes for lithium batteries.
Provide technical and operational support within logistics compounds and service operations.
Qualifications & Requirements
Minimum 5 years of experience in technical support or technical training within the automotive industry.
Degree in Mechanical, Electrical, or Automotive Engineering preferred.
Strong knowledge of automotive technologies and systems.
Strong passion for the automotive industry.
Proficiency in English (written and spoken).
Proficiency in Microsoft Office tools.
Ability to independently diagnose and resolve complex technical issues, both remotely and on-site.
About the Company
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
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