Helpdesk Technician

Madrid - Spain # Helpdesk Technician## Overview## Job description

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink car insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a
** Helpdesk Technician
** to join our
** IT team**.This team is the beating heart of Prima.

You’ll be joining over 200 engineers across software development, infrastructure, operations and security. Fueled by curiosity, experimentation and collaboration, you’ll help deliver scalable, impactful solutions that shape the future of insurance.

Helpdesk is responsible for the smooth operation, maintenance, and lifecycle management of end-user hardware across the organisation. This includes laptops, mobile devices, peripherals, and meeting room AV/VC equipment.

With a focus on reliability, security, and user experience, the role involves provisioning devices via MDM platforms such as Intune and Kandji, maintaining accurate asset records, and supporting efficient onboarding and offboarding processes. Collaborating closely with internal teams and external vendors, the technician ensures all hardware is operational, compliant, and aligned with business needs, minimising downtime and maximising user productivity.

What you’ll do:

- Provide 1st line IT support to our Spain user base, and assist global colleagues across Italy and the UK.

- Deliver technical support across a range of desktop and mobile systems, including Apple, Windows, and Linux platforms
- Maintain and support video conferencing (VC) and audio-visual (AV) equipment, primarily Logitech and Cisco systems
- Support onboarding and offboarding processes, including provisioning and deprovisioning devices using multiple MDM platforms, and maintaining a current asset inventory via our ITSM platform, Fresh service
- Collaborate with Infrastructure and Enterprise Application Support teams to develop and enhance world-class IT services
- Manage user accounts and access permissions, including account creation, modification, and deactivation

Contribute to IT projects, such as hardware refresh programmes and new technology rollouts.

- Liaise with external providers to troubleshoot and resolve technical issues

Deliver exceptional customer service, maintaining a professional and positive attitude at all times

What we’re looking for:

- Experience providing IT support in a multi-site or international business environment
- Strong working knowledge of both Google Workspace and Microsoft 365 administration and support
- Proficiency in managing and deploying devices using MDM platforms
- Familiarity with Cisco hardware and tools, especially in video conferencing and networking environments
- Solid understanding of Windows and macOS operating systems; exposure to Linux is a plus
- Experience using an ITSM platform for ticketing and asset management
- Excellent communication and problem-solving skills, with a proactive and user-focused approach
- Well-organised, self-motivated, and capable of managing multiple priorities in a dynamic setting.
** Why you’ll love it here:
** We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
** Work Your Way:
** Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere. Our office is in Calle Santa Engracia 23, Madrid.
** Grow with us:
** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
** Thrive and perform:
** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
** Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Location:

Madrid
-Spain Department:
Engineering Job function:
ITEmployment:
Permanent Employment
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