Customer Solution Design Practitioner

Overview

Job Title:

Customer Solution Design Practitioner

Req

Job Function:
Architecture Solution and Design

Posting

Start Date:

19/05/2026

Posting End Date: 31/05/2026

Division: UK Business

Job Location:

G  Devon Cornwall Police HQ

Advertised Salary:
Competitive Salary + Market Leading Benefits

Please note we can not Visa sponsor for this role as it requires NPPV 3 Clearance.

Location:
Exeter

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

You’ll help design the technology solutions our global customers rely on—from critical national services to major enterprise networks. Working within BT’s Technical & Service Design team, you’ll contribute to secure, high‑performance solutions that support digital transformation worldwide. Your work will directly impact customers in 180+ countries while you grow your technical capability in a highly collaborative, innovative environment.

• Designing technology components that meet time, cost and quality requirements.
• Working on T&T designs with occasional support for WNB/C2M or in‑life solutions.
• Collaborating with solution designers and technical specialists to deliver integrated solutions.
• Managing technical and commercial risks and communicating clearly with senior stakeholders.
• Identifying cross‑sell, up‑sell and continuous improvement opportunities.
• Presenting technical solutions, explaining design decisions and business benefits.
• Supporting innovation and contributing to knowledge‑sharing within design squads.
• Leading medium‑scale engagements and mentoring less experienced team members.

• Proven experience in technical design or solution delivery.
• Strong working knowledge across multiple relevant technologies or products.
• Experience delivering component-level designs and working within governance standards.
• Ability to manage risks, resolve issues independently and communicate with senior stakeholders.
• Commercial awareness, including lifecycle cost considerations.
• Understanding of SLAs, customer business contexts and the impact of technical decisions.
• Basic industry qualifications or equivalent experience, with motivation to grow technical depth

• Routing and switching
• Cisco platforms: ISR, C9200, C9300, C9500, ASR
  1001, Nexus 7k, Nexus 9k
• Cisco Nexus, Cisco NX‑OS
• VLAN, VXLAN, VRF
• OSPF and BGP
• F5 technologies
• IPConnect
• Data centre architecture and design

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people…