ServiceNow Developer; ITSM - CMDB

Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years.

Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey.

Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.

We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring.

We believe that everyone’s effort can make a difference.

Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.

We are Hiring!

• Design, develop, and maintain Service Now solutions focused on ITSM and CMDB modules.
• Implement and customize workflows, business rules, client scripts, UI policies, and integrations in Service Now.
• Configure and maintain the CMDB, ensuring accurate and complete data population.
• Collaborate with stakeholders to understand business needs and translate them into technical requirements.
• Integrate Service Now with other systems using REST/SOAP APIs and MID servers.
• Ensure Service Now best practices and governance are followed across the implementation.

• Bachelor's or Master’s degree, preferably in Computer Science, Information Systems, or a related field.
• At least 5+ years of experience as a Service Now Developer.
• Strong experience with Service Now scripting (JavaScript), Glide APIs, and Flow Designer.
• Knowledge of ITIL processes and practical experience implementing them in Service Now.
• Service Now Certified System Administrator certification required; other certifications (e.g., ITSM, CMDB, Discovery) are a plus.
• Proficient in Italian and English, both written and spoken.

We do not provide a fully remote work policy. Candidates should be open to relocating either to Canton Ticino (Switzerland) or to towns near the Swiss-Italian border. Work-from-home days may be possible according to the Client’s policy. Our personnel search is addressed to candidates of all genders.

The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art.

• 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)