SAP Implementation Specialist; Remote

We’re seeking an experienced Implementation Specialist to lead the delivery and optimisation of enterprise Customer Data Platform (CDP) and Customer Identity & Access Management (CIAM) capabilities across a large-scale omnichannel environment.

This role sits at the intersection of customer data, identity management, compliance, automation, and digital experience, driving the implementation of scalable, secure, and real-time customer data solutions that support personalisation, loyalty, marketing activation, and compliant data governance.

The successful candidate will combine strong SAP CDP expertise with CIAM and integration experience, operating within a modern automation-first delivery environment.

• Lead end-to-end SAP CDP implementations across onboarding, profile unification, activation, and data orchestration
• Design data models, identity resolution rules, deduplication logic, and golden record strategies
• Configure real-time and near-real-time data pipelines and integrations
• Define data quality standards, monitoring frameworks, and governance controls
• Produce delivery artefacts including data dictionaries, integration specifications, deployment plans, and operational documentation

• Implement customer registration, authentication, MFA, social login, and consent management solutions
• Configure preference management and customer identity flows
• Ensure consent propagation and synchronisation across downstream systems and platforms
• Support secure identity and access management aligned to enterprise architecture standards

• Implement and support data protection controls aligned to:
• PoPIA
• PAIA
• ECTA
• Drive encryption, masking, tokenisation, retention, suppression, and audit-ready governance practices
• Partner with Legal, Risk, Security, and Data Governance stakeholders
• Support loyalty, rewards, segmentation, and customer engagement initiatives
• Integrate customer profiles and audiences into marketing automation platforms
• Enable personalisation and real-time customer activation use cases

• Drive automation-first delivery practices using CI/CD and configuration-as-code principles
• Implement automated testing, schema validation, and deployment pipelines
• Support Git Ops-based configuration and release management practices

• Work closely with architects, engineering teams, compliance stakeholders, and business leadership
• Provide clear communication around delivery progress, risks, and dependencies

• Strong hands-on experience with SAP Customer Data Platform (SAP CDP) – mandatory
• Experience with SAP CDC / Gigya or broader CIAM platforms
• Strong understanding of:
• Identity resolution
• API integrations
• Event-driven architectures
• Consent and preference management
• Experience with CI/CD tooling, automation, and configuration-as-code practices
• Familiarity with security protocols, OAuth2/OIDC, RBAC, encryption, and governance controls
• Knowledge of data quality, schema management, and data governance practices

• Retail, FMCG, ecommerce, loyalty, or customer engagement platform experience
• Exposure to marketing automation and customer activation ecosystems
• SAP Customer Data certifications advantageous

• Degree in Computer Science, Information Technology, Data Engineering, or related field
• 5+ years’ experience within data platform, CDP, CIAM, or integration delivery environments
• Strong working knowledge of South African data protection legislation