Junior IT Technical Support Assistant

Junior IT Technical Support Assistant Introduction

Being specialized in alcoholic beverages, we offer a full range of transportation services and options, from full container loads to group shipments, from large volumes of bulk wine to small consignments via airfreight. Our logistics services allow our customers to transport exactly what they want, when they want, in a cost-effective way.

For our IT team in the Haarlem area, we are looking for a Junior IT Technical Support Assistant.

In this role, you will provide first‑line (and basic second‑line) technical support to end users and assist with the setup, configuration, and shipping of IT equipment.

This position is ideal for someone with a broad interest in IT, basic networking knowledge, and a strong service‑oriented mindset.

With great pride, we can say that Hillebrand Gori is the largest beverages logistics company in the world. Founded in 1844, we are active in over 90 countries. Our success is built on the dedication of our people. While we operate globally with more than 2,200 employees, our IT department is largely located in The Netherlands but also has a presence in Italy, France and India.

Within our department around 15 different nationalities work together.

We believe that “Our people and our reputation are our greatest assets.” You will work in an environment where you can make impact, influence strategic technology decisions, and grow both personally and professionally.

• Provide 1st line technical support to end users (hardware, software, and basic network issues)
• Support users both on site and remotely
• Proactively identify recurring issues and suggest improvements
• Assist with 2nd line support on basic technical matters
• Install, configure, and prepare laptops, PCs, printers, scanners and other peripherals.
• Perform basic network troubleshooting (IP configuration, DNS, DHCP)
• Prepare, package, and ship IT equipment
• Register, track, and follow up support tickets

• Approximately 1 year of experience in IT support or a similar role
• Good knowledge of Windows operating systems
• Experience with installing and maintaining printers and scanners
• Basic networking knowledge: IP addressing, DNS and DHCP
• Experience with laptop and desktop configuration
• Analytical and problem‑solving skills
• Strong communication skills and a people‑oriented mindset

Dutch and English: good reading, writing, and speaking skills

Able to communicate clearly and professionally with end users in both languages

Friendly, approachable, and service‑minded

Proactive and eager to learn

Broad interest in IT and related technologies

Structured and detail‑oriented

Living in or near the Haarlem area

• A flexible part‑time position (3–4 days per week)
• Hands‑on experience in a professional IT environment
• Opportunities to grow as a person and learn technical and networking skills
• A collaborative and supportive team
• A salary tailored to your qualities and experience
• A contract for 24-32 hours
• Travel and work from home allowance
• Pension scheme
• Flexible working hours
• Possibility to work from home
• Personal growth and challenging work with endless possibilities to realize your ambitions
• An informal working environment with innovative colleagues who strive for the very best
• You can work independently and make us better with your own input
  
  A very challenging and international environment
• Professional training
• a fun place to work, with room for recreation; weekly and monthly drinks, quarterly company meet‑ups, regular company festivities
• good primary and secondary employment benefits (for instance; we pay for your internet connection at home)
• A challenging job in a very exciting beer, wines & spirits industry