ICT Team Lead

Overview

Job Title: ICT Applications Team Lead
Salary: £45,000 to £49,000
Contract: Permanent
Location: Homebased Northwest
Weekly

Hours:

35

This is an exciting opportunity for an ICT Applications Team Lead to join our ICT Service Delivery team and continue developing both their IT and management career within a business that values flexibility and offers home working. You’ll lead and develop our Application Support Specialists and work with a wider Service Delivery team recently shortlisted for an Outstanding Team Award at this year’s Colleague Awards.

We’re looking for someone who shares a passion for delivering a first-class ICT support service and customer excellence across all activities.

• Lead the ICT Application Support Specialists to deliver an effective and efficient ICT support function, focusing on measuring outputs and driving continuous improvements in service delivery.
• Maintain an in-depth technical understanding of application support and maintenance, and broad knowledge of wider IT disciplines (infrastructure, servers, networking, data storage, Project Management, ITIL, etc.).
• Ensure knowledge of a wide range of applications and how they interface together; collaborate with other ICT teams to drive continuous improvement and uphold service excellence.
• Mentor and develop the team, manage workloads to meet key performance indicators (KPIs) and service standards.
• Work with the team to deliver change and continuously improve service outcomes across the business, embracing Agile and Dev Ops practices.

• Proven experience leading an Application Support Specialist team within a multi-disciplinary environment.
• Strong customer-focused leadership, ability to drive performance, and practical approach to streamlining processes.
• Solid technical knowledge across enterprise applications, integrations, and cloud platforms.
• Ability to lead change and foster a culture of continuous improvement; effective communication at all levels.
• Experience with Agile and Dev Ops ways of working and managing competing priorities.

• Experience leading an Application Support team in a multi-disciplinary environment.
• Technical knowledge across enterprise applications, integrations, and cloud platforms.
• Strong customer focus and communication skills at all levels.
• Experience with Agile and Dev Ops methodologies preferred.

• Salary £45,000 – £49,000 for a 35-hour week.
• 25 days annual leave plus Bank Holidays, with holidays increasing with length of service.
• Flexible, homeworking culture with collaboration spaces when needed.
• Contributory pension (employer matches up to 8%).
• Healthcare cash plan (including dental/optician cashback and wellbeing benefits).
• Discounts on cinema, gym memberships, and other major retailers.

Your Housing Group is a registered social landlord providing quality homes and services. We own 29,000 properties and build over 1,000 new homes each year. We are committed to diversity and are an employer of choice, with many colleagues recommending us as a great place to work. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet minimum requirements.

Closing Date: 07 June 2026

We review applications as they’re received and reserve the right to close this advert early; please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Access to confidential information and probity will be assessed to determine potential conflicts of interest.