ServiceNow Technical Consultant

Job Description:

Service

NOW Senior Technical Consultant

Location:
Hybrid role based in Derby

Salary:
Dependent on Experience

Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

As a Service Now Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the Service Now platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in Service Now as an enterprise solution.

Focus on designing and implementing solutions on the Service Now platform. Provide guidance, thought leadership, and hands‑on development to both our client and internal technical resources.

• You will be a part of a team of Service Now specialists delivering Service Now solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions.
• Developing in Service Now the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go‑live support.
• Mentoring and training more junior members of the team.
• Producing documentation and training material for the implemented solutions.

The ideal candidate will have several years' experience in Service Now design and development preferably in a consulting environment.

Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, Angular

JS highly advantageous.

An understanding of Service Management concepts, delivery assurance principles and procedures.

A high level of knowledge of the Service Now application and ideally experience of building custom applications and integrations with other platforms.

Ideally you will have obtained some of the following certifications:

• Service Now Certified Administrator
• Service Now Certified Implementation Specialist
• Service Now Application Developer
• ITIL Foundation

Additional specialist Service Now certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage.

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro‑active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.

You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

You will be joining one of the leading Service Now partners who strive to maintain the highest levels of attainment in Service Now. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge Service Now solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.