Customer Support Leader in Remote

Position: Customer Support Leader in Remote Role
Join The Land Administration Company as a Customer Support Leader, focusing on impactful global projects and support framework enhancement in a remote capacity. Utilize your technical skills to ensure customer satisfaction.

In this position, you'll lead the help desk operations, collaborating with teams across multiple jurisdictions to address technical issues. Your hands-on approach will allow you to support customers directly while establishing essential processes for future team expansion. Your work will contribute to significant societal changes through technology.

Key Responsibilities:

• Support customers with technical problems and inquiries

• Develop onboarding programs for help desk staff

• Create troubleshooting guides and runbooks

• Define support metrics and ensure SLA compliance

• Conduct support documentation audits and refine processes

Requirements:

• Experience in multi-jurisdictional support environments

• Strong communication and documentation skills

• Proven ability to solve complex technical issues

• Background in land administration a plus

• Familiarity with service management frameworks

Drive social change through customer support excellence with The Land Administration Company.
#J-18808-Ljbffr