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Job Description & How to Apply Below
As a Bilingual Technical Support Specialist, enjoy a remote role focused on assisting customers with technology issues. Deliver excellent service through troubleshooting and sales of technical solutions.
You'll be at the frontline of customer communication, handling calls and chats to resolve various hardware and software challenges.
Your role involves diagnosing issues, conducting troubleshooting, and making service recommendations, ensuring a quality customer experience. Maintain high standards of technical support while leveraging available resources effectively.
Key Responsibilities:
• Provide technical support via calls and chats
• Engage with customers to resolve complex issues
• Recommend technical solutions and company services
• Consult internal resources for process resolutions
• Manage technical support and service tickets
Requirements:
• Degree, diploma, or certificate in related field
• 5+ years of technical troubleshooting experience
• Advanced knowledge of technology platforms
• Bilingual in French and English
• 3+ years in customer service experience
Utilize your skills in technology and bilingual communication to excel in this rewarding technical support role.
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