Service Desk Engineer

Service Desk Engineer Location :
Northampton Salary :
Up to £32,000 Set-up:
Flexible Working Company :
Market-Leading IT Provider We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton. This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.

The Role As a Service Desk Engineer , you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset. The role is primarily office/home-based with occasional visits to client sites when required.

Key Responsibilities Providing 1st line technical support via phone, email and remote tools Logging, updating and resolving support tickets Troubleshooting hardware, software and network issues Supporting Microsoft 365 environments Managing user accounts and permissions through Active Directory and Azure Escalating complex issues to senior engineers where appropriate Maintaining excellent customer service standards throughout the support process Assisting with IT deployments and client onboarding projects Skills & Experience We're interested in candidates who have experience with some or all of the following:
Previous experience within an IT support or service desk environment Microsoft Windows 10/11 Microsoft 365 Active Directory Azure / Entra  networking knowledge (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Full UK driving licence preferred due to occasional client site visits What's on Offer? Salary up to £32,000 Flexible working arrangements Exposure to a wide range of technologies and projects Clear progression and development opportunities Supportive and collaborative team environment Opportunity to work for a market-leading IT provider with an excellent reputation Ongoing training and certification support If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.