Senior Delivery Manager, Maestro Guardian

About Kinaxis

Are you looking to join an innovative, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and we do not take ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, six global offices and a best‑in‑class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful, AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.

With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

This is a remote position. You can work from home and be located anywhere in Canada.

As a key member of the Solution Assurance team, the Maestro Guardian Delivery Manager understands our customers’ most pressing business challenges and drives their success by addressing complex supply chain management challenges through Kinaxis Maestro deployments. This role partners closely with customers and system integrators on partner‑led Maestro deployments, leveraging supply chain management and process engineering expertise, advanced analytics, and AI‑enabled tools to guide solution design, proactively mitigate risk, and accelerate value realization.

• Partner with customers and system integrators to align current supply chain processes to a future‑state vision enabled by Kinaxis Maestro, ensuring business value realization.
• Collaborate with Solution Architects to validate solution blueprints, incorporating industry best practices, process engineering expertise, and Maestro capabilities.
• Serve as a trusted advisor to senior stakeholders, including C‑suite leaders, translating strategic objectives into actionable delivery plans and measurable outcomes.
• Lead cross‑functional project teams across multiple concurrent engagements (3–4), driving alignment, accountability, and transparent communication throughout the project lifecycle.
• Monitor deployment health through KPIs and predictive risk identification, proactively mitigating technical, operational, and organizational risks.
• Champion change management and value articulation, ensuring stakeholder adoption and alignment with Kinaxis methodologies.

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Statistics, or a related field.
• 7+ years of experience in supply chain, manufacturing, IT, demand planning, or related disciplines, including 5+ years in progressive project or delivery management roles.
• Deep expertise in supply chain management processes, tactical and operational planning, and best‑practice functional solutions.
• Strong data and AI fluency, including the ability to leverage advanced analytics, dashboards, SQL, and AI‑enabled tools to drive evidence‑based decision‑making and deployment health.
• Demonstrated leadership and stakeholder influence skills, with the ability to guide cross‑functional teams and engage senior executives.
• Advanced analytical, systems thinking, and change management capabilities, with the ability to navigate ambiguity and complexity.
• Highly organized and execution‑oriented, capable of managing multiple concurrent engagements in fast‑paced environments.

• Intermediate knowledge of Maestro solution functionality.
• Excellent communication and facilitation skills, including the ability to present information…