Senior Site Reliability Engineer

At Cloudbeds, we transform hospitality with a platform that powers properties in 150 countries and processes billions in bookings annually. Our remote, global team builds AI‑powered solutions for hotels, ranging from independent properties to large groups, integrating with hundreds of partners.

• Design and implement reliable and scalable AWS architecture to meet organizational needs.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure‑related components.
• Support the CI/CD process with ArgoCD and Git Ops.
• Automate platform deployments using Terraform infrastructure‑as‑code.
• Develop and continuously improve product observability and monitoring systems based on Grafana, Prometheus, Data Dog, and Cloud Watch.
• Respond to and participate in incident management and root cause analysis, minimizing service impact.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets.
• Collaborate with security teams to implement and maintain security best practices.
• Provide infrastructure support rotation guidance to other engineering teams.

• 5+ years as a Dev Ops or SRE within the AWS ecosystem.
• 5+ years working with Kubernetes (EKS) and Helm charts.
• Experience designing, building, and supporting CI/CD pipelines with ArgoCD and Git Hub Actions.
• Proficiency with infrastructure‑as‑code methodologies using Terraform.
• Skilled in observability and monitoring with Grafana, Prometheus, Data Dog, and Cloud Watch.
• Experience with incident management, full‑stack troubleshooting, performance analysis, and root cause analysis (RCA).
• Knowledge of web application systems such as Nginx, ingress controllers, load balancing, and CDN.
• Experience with databases (MySQL, Postgre
  
  SQL, Aurora) and middleware (Redis, Memcached, SQS).
• Strong networking skills with VPC, Security Groups, and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

• Advanced database administration experience (Aurora, MySQL, Postgre
  
  SQL).
• Experience working in a PCI‑compliant environment.
• Experience with Kong API Gateway.

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays—an extra long weekend each month.
• Full paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses through Cloudbeds University.
• Access to manager training, upskilling, and knowledge transfer.

Cloudbeds is a proud Equal Opportunity Employer that celebrates diversity. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected characteristic. We provide reasonable accommodations, including an American Sign Language interpreter, for applicants with disabilities.