Senior Platform Engineer

About Rootly

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world to consistently and quickly resolve incidents. We are carving an entirely new +$B segment and seek incredible talent to achieve this ambitious goal together.

Customers rely on Rootly to power their critical incident management processes, including leading companies like NVIDIA, Figma, Canva, Tripadvisor, Squarespace, and more. We are backed by respected funds and investors, and we value transparency within the team.

This is a rare opportunity to join Rootly as an early engineer and shape our trajectory. You will work on infrastructure that underpins incident response and on-call for forward-thinking teams. This is not a traditional ops role—we’re seeking software engineers who love infrastructure, developer experience, systems thinking, and building tools that make the engineering organization more reliable, performant, and scalable. We move with speed, taste, and impact.

Engineers are expected to take initiative and deliver high-leverage work, such as automating toil, improving observability, or increasing service resilience. You will collaborate closely with product engineers and customers to stay ahead. If you thrive in environments with real ownership, high standards, and non-negotiable reliability, this is the place for you.

• Embed with product teams to enhance observability, reliability, and performance of their services.
• Own our CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to reduce manual toil, improve engineering velocity and developer experience, and strengthen system reliability.
• Collaborate across engineering to understand systems at the code level and surface cross-cutting reliability, performance, and scaling concerns early.
• Architect and scale our infrastructure to ensure best-in-class performance, availability, and operational excellence.
• Drive capacity planning to ensure resilient and scalable infrastructure as we grow.
• Define and manage SLOs and error budgets in partnership with production-service-owning engineering teams.
• Serve as a strong voice for reliability, performance, and scalability across the engineering organization.

You don’t need a fancy degree or a resume full of logos. What matters is your ability to execute, influence, and inspire. If the following sounds like you, we want to talk:

• 5+ years of experience in an SRE, Platform, Dev Ops, or Infrastructure Engineering role.
• 5+ years of experience writing software in a production environment.
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices.
• Strong understanding of observability, performance tuning, and scaling strategies.
• Deep familiarity with incident response, monitoring, and CI/CD systems.
• Hands-on experience supporting web or RPC services at meaningful scale.
• Proficiency writing code to solve infrastructure problems, producing production-grade software.

• Big-picture systems mindset and proactive approach to reliability.
• Experience embedding with product teams and influencing design and architecture decisions.
• Ownership mindset for complex problems and end-to-end delivery.
• Experience with Ruby and Go is a plus.

• Backend:
  Ruby on Rails, Postgre
  
  SQL, Redis, Sidekiq, AWS Lambdas, Kafka, DynamoDB
• Frontend:
  Turbo, Stimulus, View Components
• Infrastructure: AWS, Terraform (IaC)

Rootly is a category-defining startup where teammates can own their work and solve hard problems in a high-impact environment. You can expect competitive compensation, early equity, comprehensive medical/dental/vision coverage, generous vacation plus sick and mental health days, a company-wide end-of-year shutdown, and opportunities to work with a fast-moving team that values leadership and ideas. Additional benefits include a $500 home office stipend and access to AI tools.

If this sounds like the challenge you’re looking for, apply now and let’s build something great together. Rootly is an equal opportunity employer. We are committed to creating an environment where every team member belongs and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.