Senior Desktop Support Engineer

Our client is a leading international organization operating within a fast‑paced, business‑critical environment where technology availability and user experience are key success factors. To strengthen its End User Computing (EUC) team, the company is seeking a highly skilled Senior Desktop Support Engineer to provide premium user support, maintain workplace technologies, and contribute to continuous improvement and automation initiatives.

• Provide day‑to‑day desktop support for users located in Geneva and remote offices.
• Troubleshoot and resolve hardware, software, networking, mobility, and telephony issues.
• Install, configure, maintain, and support Windows and macOS workstations.
• Support Microsoft 365 applications and business‑critical enterprise applications.
• Manage and maintain end‑user devices including laptops, desktops, mobile phones, printers, scanners, and peripherals.

• Prepare and onboard new employees, including:
  • User account creation
  • Workstation and laptop provisioning
  • Application deployment
  • Telephony and communication setup
  • Network connectivity configuration
• Support employee moves, changes, and offboarding activities.
• Deploy and maintain devices using SCCM, Intune, and other endpoint management solutions.
• Administer and support:
  • Active Directory
  • Microsoft Entra  (Azure AD)
  • Group Policies (GPO)
  • Exchange
  • Microsoft Endpoint Management solutions
• Ensure compliance with corporate standards and security requirements.

• Support trading floor and market data applications.
• Ensure the availability and performance of critical business applications used by front‑office teams.
• Liaise with vendors, infrastructure teams, and business stakeholders to resolve complex incidents and service requests.

• Support collaboration and communication platforms, including Microsoft Teams.
• Maintain audio‑visual and video conferencing technologies in meeting rooms.
• Support virtual desktop environments including Citrix, VMware VDI, and Azure Virtual Desktop.

• Analyze recurring incidents and identify opportunities for service improvements.
• Design, develop, and maintain internal tools to improve operational efficiency and user support capabilities.
• Contribute to automation initiatives using Power Shell and other technologies.
• Produce and maintain technical documentation, operational procedures, and knowledge base articles.

• Participate in on‑call and shift rotation schedules.
• Provide support outside standard business hours when required to support critical business operations.

• Minimum 5 years of experience in a Senior Desktop Support Engineer, End User Computing Engineer, or similar role.
• Experience working in demanding, high‑availability environments where rapid response and excellent customer service are essential.
• Experience supporting executive users and business‑critical teams is highly desirable.

Strong hands‑on experience with:

• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Exchange
• SCCM
• Group Policy Management

Good understanding of:

• LAN/WAN connectivity
• Wi‑Fi technologies
• Structured cabling and patching

Experience supporting:

• Enterprise telephony solutions

Experience with:

• Meeting room technologies
• Microsoft Teams Rooms
• Logitech or similar collaboration hardware

Good knowledge of:

• Citrix
• VMware VDI
• AWS

• Power Shell scripting experience preferred.
• Experience developing automation solutions and operational tooling is a strong advantage.
• Good knowledge of macOS administration and support

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent qualification.
• Relevant Microsoft or endpoint management certifications are advantageous.

• English:
  Fluent (written and spoken)
• French:
  Professional working proficiency is an advantage