IT Coordinator

We are looking for a passionate IT Coordinator to support all aspects of our IT infrastructure and resolve day-to-day IT requests. You will be joining the team of talented Information Technology Professionals on a mission to support and enable every team at Loopio through the use of technology best practices, automation and modern day technology products. Our IT environment and technology stack is continuously evolving at Loopio and if you are looking for opportunities to collaborate with team members, improve your mastery, and enjoy working in a fast paced collaborative environment, you should definitely apply!

Note:

This is an existing vacancy on the team.

• Act as the main point of contact for all IT related questions
• Assist with onboarding new hires
• Working with all departments to find the best solution for day-to-day IT requirements
• Contribute to building the IT infrastructure and IT Documentation Database
• Keep an up-to-date IT Asset list
• Project based work including hardware and software implementation

• 1+ year(s) experience in a help desk or IT-related role
• Experience with triaging Level 1 IT requests
• Familiar with Apple Devices & MacOS administration
• Basic understanding of networking concepts

• Knowledge of SaaS Software Administration
• Experience with a CRM or IT Ticketing System
• G‑Suite or Office
  365 Administration
• Single‑Sign‑On (SSO) SAML Administration
• Experience with Mobile Device Management
• Experience with Networking Devices

• We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co‑working space in Downtown Toronto. Due to the nature of this role, we may require you to come into our co‑working space in Downtown Toronto a minimum of 2 days per week, on an as‑needed basis.
• Loopio is a remote‑first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
• Our employees live and work in Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru).
• The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
• We offer flexible co‑working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co‑working space located in the heart of Downtown Toronto and a 12‑minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
• You’ll collaborate with your teams virtually across the UK, India, and North America with core sync hours and focus time for heads‑down work during the workday.
• We encourage asynchronous collaboration to effectively work as a global One Team!

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s. We leverage Lattice for our performance conversations.
• You will have the opportunity to elevate your craft and explore your creativity, with a dedicated professional mastery allowance for more learning support. We encourage experimentation and innovative thinking to drive business impact.
• We offer a wide range of health and wellness benefits to support your physical and mental well‑being, starting day 1 with Loopio.
• We’ll set you up to work remotely with a Mac Book laptop, a monthly phone and internet subsidy, and a work-from‑home budget to help get your home office all set up.
• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote‑first environment.
• Participate in townhalls, AMA (Ask‑Me‑Anything), and quarterly celebrations to celebrate the big wins and milestones as One Team!
• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year‑round.
• You’ll be a part of an award‑winning workplace with an opportunity to make a big impact on the business.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ( ) should you require accommodations at any point during our virtual interview processes.