Operational Technology Engineer; Tier 1 Regional Municipality

Company Overview

Based in Halifax, Nova Scotia, Marinus Services

ULC navigates the complexities of global trade with precision, offering top‑tier technical support services in North America.

This is a full‑time on‑site Level 1 Technician role at Marinus Services

ULC. In this role, you will handle initial support calls, addressing common user issues to minimize downtime. Using listening and problem‑solving skills, you will perform basic troubleshooting, resolve routine issues, and escalates complex problems. Additionally, you will provide user training for software installations and peripheral configurations, ensuring smooth operations, enhancing user experience and supporting business continuity.

• 1-2 years of technical support experience
• Completed 4‑year Bachelor's degree in a relevant field, such as Computer Science, Electrical, or similar
• Experience in monitoring operations to foresee and resolve issues
• Ability to ensure that IT systems meet company standards
• Experience assisting with networking tasks and resolving coworker IT requests
• Ability to collaborate effectively with development teams and infrastructure providers
• Proficient in creating SOPs for consistent procedures
• Technical aptitude for computers, internet, and terminal operation systems (asset)
• Knowledge of Python and SQL (advantage)
• Previous supply chain experience (robust asset)
• Positive attitude, patience, understanding and dedication
• Legally entitled to work in Canada

• Ability to work overtime, weekends, holidays, and nights when necessary
• Ability to sit for long periods
• Verbal and hearing skills to understand English and work safely
• Some travel required
• Availability to work a hybrid schedule that includes a professional office environment and, on occasion, remote office settings, when required
• Ability to work in a 7‑day week, multi‑shift environment
• Team player and able to adjust if schedule changes with short notice