Service Management Consultant

About the Job

We are seeking a client-facing ESM (Enterprise Service Management) / SIAM (Service Integration and Management) Consultant to support service management transformation programmes. The role combines analysis, operating model design, service integration planning and delivery, working independently or as part of a wider team.

Hybrid working:
The places you work from day to day will vary according to the role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.

• Lead ESM / SIAM assessments and help design service management transformation roadmaps for clients.
• Develop service integration blueprints and target operating models across ESM and SIAM environments.
• Lead client workshops, facilitate work streams and deliver analysis, design outputs and recommendations.
• Gather requirements and articulate business value during delivery. Support transition and transformation programmes, including implementation of SIAM operating models.
• Advise on multi‑supplier governance, SLA management, supplier performance and contractual obligations.
• Work across Dev Ops‑enabled environments and partner with delivery teams to embed effective service management.

• ITIL certified.
• Experience of SIAM implementation and service management transformation.
• Experience of ESM/service management operating model design and service integration.
• Awareness of ISO
  20000, AI Ops, Cloud, SACM, Digital Service Management and Digital Adoption.
• Knowledge of Dev Ops tool suites, such as Atlassian’s Jira and Confluence, service management platforms including those provided by Service Now.
• Service delivery experience in customer and/or outsourcing environments.
• Experience designing core service management processes, controls and reporting.

Capgemini is a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality or immigration status, employment history, and an unspent criminal record check (Disclosure and Barring Service). It is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.