ServiceNow Engineer

Location

This role can also be based in London (Osterley) as well.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

• Write efficient, scalable code and continuously improve system performance and stability of the Service Now platform.
• Design, develop, and maintain new Service Now applications and platform enhancements within the scope of Cyber Security.
• Troubleshoot, debug, and resolve complex technical issues across Service Now modules.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the Service Now architect and business analysts.
• Utilise Service Now best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

• Hands‑on experience working with the Service Now platform.
• Service Now development experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• Basic Service Now Administration experience.
• Understanding of Service Now architecture and performance optimisation techniques.
• Excellent debugging and problem‑solving skills.
• Ability to write clean, maintainable, and high‑performing code.
• ITIL or Service Now CSA certifications a plus.
• Good communication and collaboration skills.
• Ability to work independently.

Our products, platforms and technologies are constantly evolving. Keeping Sky safe from cyber‑attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany.

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

We are a Disability Confident Employer, and we welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles. You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.