Director, Office of Operational Excellence; T&I; Remote​/Hybrid

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes, but ahead of the curve: help us develop the next-generation public service media.

The Technology & Infrastructure (T&I) team is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's technologies and infrastructure, enabling the creation and continued delivery of quality content across all platforms. We are the people that make stuff work. We make connections between media content, systems, people, and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology—not just in Canada, but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force and we are the team making it happen.

About the Role

As the Director of the newly established Office of Operational Excellence (OEO), you will play a pivotal role in the evolution of the Technology & Infrastructure (T&I) component. This position offers a unique opportunity to build a high-performing centre of excellence from the ground up and translate a strategic vision into tangible results.

The OEO serves as the engine driving our teams toward improved delivery and transformation. As the inaugural Director, you will be responsible for laying the foundation of the department, promoting its value to stakeholders and leading a growing team of experts in change management and process optimization (Lean, Design Thinking).

Together, you will act as an internal centre of expertise to achieve the following:

You will also position the OEO as a key player within the transformation community of practice, collaborating closely with our partners across CBC/Radio-Canada.

We are looking for a leader who can bridge the gap between strategy and execution — someone capable of establishing a brand-new department and growing it into an essential resource for the entire T&I team.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

This role can be based in either Montreal or Toronto. Note that travel may be required.

Key Responsibilities

Operational Excellence Strategy and Governance