Revenue Operations Analyst

Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards , including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization , cutting-edge API development , detailed rewards reporting , seamless partner integrations , governance support , and slashing protection .

Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries , our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We’re building the infrastructure that will power the decentralized future.

As a fast-growing tech company, we’re looking for builders and innovators — people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture , and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge!

About the opportunity

As the Rev Ops Analyst, you'll own Salesforce as Figment's CRM of record and act as the bridge between Sales, Finance, and Data Science. This is a high-visibility role focused on maintaining and optimizing Salesforce, improving forecast accuracy and pipeline reporting, and ensuring reliable data across the organization.

What you bring to the team

• 3+ years in Revenue Operations or Sales Operations in a fast-growing tech company
• Hands-on Salesforce administration experience, including custom objects, reporting, dashboards, and data management
• Experience optimizing or rationalizing a Salesforce instance and owning CRM governance end-to-end
• CRM strategy and optimization thinking, able to assess current state, identify gaps, and drive improvements
• Strong understanding of pipeline reporting, sales metrics, and revenue forecasting
• Ability to translate CRM insights into clear reporting for sales leadership and executives
• Strong async communicator in a remote-first environment

How you will make an impact

• Own and maintain Salesforce, including custom objects, reports, dashboards, and data management
• Lead the rationalization of the Salesforce instance by cutting redundant fields, dead reports, and unused objects
• Drive CRM data hygiene and governance through standardization, deduplication, and quality controls
• Build self-serve pipeline reporting and dashboards so leadership can access accurate deal flow data without manual pulls
• Partner with Sales, FP&A, and Data Science to identify and close gaps in pipeline management and forecasting accuracy
• Use Claude and other AI tools to surface data gaps, automate reporting workflows, and make CRM insights more accessible across the business

Bonus if you have

• Experience in crypto, fintech, or Web3
• Familiarity with Sigma, Tableau, or similar BI tools
• Experience using Claude and other AI tools to automate workflows and improve operational efficiency

Why you might be excited about us

At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team:

• 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, London, and Singapore. That means if you want to do your things in the office (if you’re near one), at home, or a bit of both, it’s up to you.
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
• Extended company-paid health benefits that kick in day one.
• Best in class parental leave and flexible arrangements.
• A home office stipend to create a space that you enjoy working in.
• A yearly Learning & Development budget.
• 401K (US) or RRSP match (Canada).
• Stock Options in the company.
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!

Other reasons you may love working at Figment

• We are a team of under 200 members ,…