1st Line IT Support Engineer - Weekends

1st Line Support Engineer

Weekends: 22 hours - Saturday & Sunday - 9am - 9pm - FULLY REMOTE

£16,500

London

I am recruiting for a 1st Line Support Engineer to work weekends fully remote.

The succesful candidate will need to complete 1 weeks training based in London.

As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management.

1st Line Support Engineer Benefits:

Benefits:
Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!

Exams towards certifications relevant for your role fully paid for by my client!

1st Line Support Engineer

Experience:

MSP background
1-2 years proven experience in an IT support role

Experience of working to an ITIL framework in a service desk capacity
Microsoft Windows Server (Apply online only)
Microsoft 365 Support for Email, SharePoint, One Drive and Teams
Active Directory Management
Windows 10, 11 Operating System Support
Apple OS and Apple Mac support experience
Microsoft Office Suite
Backup Technologies such as DATTO, Acronis
Laptop/desktop and thin client support

Personal

Skills:

Highly Motivated
Can do attitude
Attention to detail
Excellent communication skills
Proven client service skills
Ability to work under pressure
Willingness to work flexibly as required
Good telephone etiquette1st Line Support Engineer Responsibilities:

Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.
Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.
Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.
Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.
Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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