IT Support Engineer. LilyLifestyle

Senior Service Delivery Engineer / Snr IT support engineer

Our client has created a new vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.

• The Senior Service Delivery Engineer UK is responsible for leading high‑quality IT service delivery while providing senior technical expertise and escalations across this location.
• Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
• Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
• Lead major incident resolutions (P1/P2) including co‑ordination across global teams & vendors.
• Ensuring ITIL best practices.

• Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
• Delivered IT support in a manufacturing environment.
• Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
• Leading or mentoring team members.
• Experience in manufacturing, production or an environment with physical service delivery elements to the role and exposure to ERP systems – for example, a building company, service/maintenance, housing association.

Location:

Newcastle – office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).

£40,000 – £45,000 depending on experience, excellent pension, healthcare and lots more.