IT Helpdesk Administrator

IT Helpdesk Administrator

Department: IT

Employment Type: Permanent - Full Time

Location: Bristol

Compensation: £35,000 / year

Position: IT Helpdesk Administrator – Dental Beauty Partners

Location:

Bristol Area; hybrid role with work from home available
Reporting to:
Head of IT
Remuneration: £35K & Benefits

Dental Beauty Partners are the first ever ‘true partnership’ dental group in the UK, created by Dentists for Dentists. Previous winners of the Best Dental Group UK, we have 60 multi-award winning practices across multiple brands throughout the country. We have one of the fastest growing & most innovative business models in the market with a fantastic reputation.

We are excited to be opening a search for a IT Helpdesk Administrator to join our shared service centre. This role will report into our Head of IT, on a full-time basis; this role is hybrid with work from home available, but you will be required to be based around the Bristol area for this position.

• Create and manage user accounts, passwords, and access permissions (Active Directory, Microsoft 365, PMS, Sage, Work Digital etc)
• Act as first-line procurement for all IT services, ordering all IT hardware, laptop, servers, network equipment, mobile phones etc
• Be an escalation point for our external MSP and all employees of DBP, own escalation processes and track calls that are outside of SLA, look to get these closed as quickly as possible
• Assisting with the onboarding of new starters
• Maintaining an up-to-date inventory of mobile phone and tablet assets

• Prior experience within an IT services environment is a requirement of this position
• Basic technical knowledge around Active Directory and Office 365 is also a requirement of this role
• The successful candidate must have excellent communication skills, and be able to provide first-class support to our client base
• Prior experience working with outsourced & internal stakeholders
• Experience working to Service Level Agreements and coordinating resources quickly & effectively

• A highly competitive salary circa £35K P/A for the successful candidate
• A generous benefits package including, private medical insurance, life assurance (after 2 years service), enhanced maternity leave & discounted dental treatment
• Opportunities for development & progression within a growing business who have doubled in size in the last two years
• Remote working
• Lots of fun events & company socials alongside our support centre team