Digital Client Journey Manager

Key Responsibilities and Focus

• Defining, managing and coordinating the digital customer and partner experience along the value chain, from pre-sales to post-sales and service management.
• Requirements management of customer and partner needs in the context of an omni-channel strategy.
• Vendor management, selection and governance of external service providers in the context of the digital customer and partner experience.
• Define and implement processes and governance across all platforms, systems including data management.
• Define and implement governance including data consistency, data quality and data compliance.

• Minimum of 5 years' experience in digital customer and partner journey.
• Agency experience with industrial clients or comparable industry experience.
• Experience leading project teams in matrix organisations, with multiple departments and/or external service providers.
• Comfortable at all levels, from C-level to production.
• Interest and affinity for mechanical engineering, automation, robotics, software development and IoT, Industry 4.0.
• Fluent in German and English.

Location:

Central Switzerland (40 minutes from Zurich main station).

Attractive package in a state‑of‑the‑art environment.

Flexible work from home (2 days/week).