IT Coordinator

As an IT Coordinator, you will play a central role in the smooth operation and ongoing development of our technological environment. You will work closely with various internal teams as well as external technology partners, while being part of a dynamic small administrative team where collaboration and versatility are essential. More specifically, your responsibilities will include:

• Provide first-level IT support to employees;
• Receive, analyze, and process requests through the official support channel;
• Prioritize requests and manage urgent situations according to established procedures;
• Escalate issues requiring external or specialized support.

• Manage the company’s IT assets (computers, monitors, peripherals, telephony, etc.);
• Maintain up-to-date inventory records, warranties, and equipment lifecycle tracking;
• Coordinate the purchase, replacement, and disposal of equipment;
• Ensure compliance with IT governance standards and guidelines.

• Manage software licenses and subscriptions;
• Create, modify, and deactivate user accounts and access permissions;
• Maintain digital environments (Microsoft 365, SharePoint, business tools);
• Ensure compliance with access rights and permission levels.

• Prepare and configure IT equipment for new employees;
• Handle technical onboarding (account creation, access setup, equipment allocation);
• Manage account deactivation and equipment recovery for departing employees;
• Maintain documentation related to onboarding and offboarding processes.

• Apply basic IT security best practices;
• Participate in managing access controls, passwords, and backups;
• Contribute to employee awareness initiatives regarding cybersecurity best practices;
• Identify, report, and document IT incidents or risks.

• Participate in the implementation, optimization, and evolution of digital tools;
• Support internal platforms used by teams (e.g., CTRL, SharePoint, ACC, etc.) in collaboration with external developers;
• Document IT procedures and best practices;
• Collaborate with internal teams on strategic or non-standard IT matters.

• Maintain up-to-date IT procedures, guides, and standards;
• Contribute to the structuring and improvement of internal practices;
• Promote best practices related to tool usage and security awareness among employees;
• Participate in the development and implementation of the company’s internal AI strategy.

• St-Georges is certified by Concilivi, reflecting a genuine commitment to work-life balance;
• Comprehensive group insurance plan: disability, extended health, life, and vision coverage;
• Group RRSP and DPSP with employer contribution;
• Possibility of 2 days of remote work (depending on role requirements and experience);
• Active social life: BBQ lunches, draft beer on Friday afternoons, happy hours, and more;
• Competitive compensation;
• Paid vacation and holidays;
• Free access to an on-site fitness room;
• Modern and ergonomic workspace;
• Relaxed and friendly work environment;
• Unlimited coffee;
• Start date as soon as possible.

• Education:
  
  College diploma (DEC) in computer science, information technology, networking, or a related field;
• Experience:
  
  Minimum of 3 years in IT support, systems administration, or IT coordination;
• Technical
  
  Skills:
  
  Strong knowledge of Microsoft environments (Microsoft 365, SharePoint, Active Directory) and IT management tools;
• Knowledge:
  Good understanding of IT infrastructure (workstations, networking, telephony, basic security) and a strong interest in developing AI tools.

• Experience with collaborative tools or business platforms (e.g., CTRL).

• Enjoy working in an environment where professionalism goes hand in hand with collaboration, simplicity, and enjoying working together;
• Be comfortable working with a high degree of autonomy while knowing when to rely on the team and IT partners when needed;
• Demonstrate initiative, resourcefulness, and a proactive attitude in a constantly evolving technological environment;
• Show natural curiosity for technology and a strong interest in the continuous improvement of IT tools and practices;
• Possess strong interpersonal skills with a service-oriented approach grounded in listening, patience, and respect;
• Be recognized for the ability to explain technical concepts clearly and communicate effectively with users of varying technical levels;
• Be comfortable collaborating within a multidisciplinary team and interacting with a variety of stakeholders (internal and external).